Adding a System Event

A system event consists of a trigger and one or more actions. An administrator can set up system events that automatically open a tracked issue or notify users when the trigger condition occurs.  

You can access the Add System Event component by selecting Add from the Actions menu on the System Event Overview component header.

To create a new system event, follow these instructions:

1. On the Add System Event component, enter a name for the event in the Event field.

2. Enter text to describe the system event in the Description field.

3. In the Associated To field, enter or select the name of the business entity with which the system event is associated. The fields used for the associated entity  are then available for use as part of the event.
   
   When you enter a value in the Associated to field, the Trigger and action Type fields are displayed.

4. Click the arrow in the Trigger field, and select a trigger that will initiate the event.
   
   When you select a value in the Trigger field, additional fields are displayed depending on the trigger selected. For more information, see Working with System Event Triggers.

5. Enter information in the remaining trigger fields as appropriate.

6. When you are finished, click the Save button.
   
   The system displays the new event on the System Event Summary where you can add one or more actions that occur as a result of the system event. For more information, see Maintaining a System Event.

Related topics:

Maintaining System Event Information