Adding a Reference Issue

The system uses a reference issue as a guide for how a tracked issue should operate and what information it contains. This includes the steps or processes that need to be fulfilled in order to resolve the tracked issue.

To add a new reference issue to the system, select Add from the Actions menu on the Issue Overview component header.

On the Add Issue component, enter information in these fields:

• Name

• Description

• Issue Manager

• Associated To

Entry is required for fields that are marked with a red asterisk. The value you enter in the Name field must be unique. You cannot add a reference issue with the same name as an existing reference issue.

• Note: If you want the reference issue to be associated with an entity, you must specify the entity in the Associated To field when you create the reference issue. After the reference issue is created, you cannot access or modify the value in the Associated To field.

When you finish entering the information for the issue, click the Save button. The system saves the new issue and displays it in the Issue Summary component. For more information, see Maintaining a Reference Issue.

Related topics:

Maintaining Reference Issue Information