Maintaining Tracked Issue Owners
By default, the owners of a new tracked issue are the owners specified on the associated reference issue. You can add and delete owners from the tracked issue as needed by using the Owners tab in the Tracked Issue Summary component. You can also add and delete owners of the current step in the tracked issue.
The Owners tab includes two collapsible sections: Issue Owners and Current Step Owners.
The Issue Owners section lists rows of users who are assigned access to the tracked issue. Each row includes the following fields:
By default, users in the list have read-only access to the reference issue. When the Can Edit check box is selected, the user can modify the tracked issue.
The Primary check box indicates which user is the primary owner of the tracked issue. The primary owner is the user who is responsible for the tracked issue. The primary owner and the Issue Manager both receive notifications when errors occur with the tracked issue.
To modify settings for an existing owner of the tracked issue, clear or select check boxes in the appropriate user row.
To add an owner of this tracked issue, enter information in the empty row at the bottom of the list in the Issue Owners section. Click in the User field and type a username, or begin typing to search for matching results. To allow the user to modify the issue, select the Can Edit check box. To identify the user as the primary owner, select the Primary check box. Only one user can be marked as the primary owner of a tracked issue. If another user is already selected as the primary owner, the system automatically clears the Primary check box for that user when you select a new primary owner. By default, the system assigns the primary owner the ability to edit the tracked issue.
To delete a newly added owner row, click the Delete button at the end of the row. The system deletes the row immediately.
To delete a saved owner of the tracked issue, click the Mark for Deletion button on the user row. To remove the mark for deletion, click the Undo button.
When you are finished making changes, click the Save button. The system displays a message to confirm that your changes were saved.
The Current Step Owners section lists rows of users who are assigned access to the tracked issue. Each row includes the following fields:
To modify settings for an existing owner of the tracked issue, clear or select the Can Edit check box in the appropriate user row.
To add an owner of the current step in the tracked issue, enter information in the empty row at the bottom of the list in the Current Step Owners section. Click in the User field and type a username, or begin typing to search for matching results. To allow the user to modify the current step, select the Can Edit check box.
To delete a newly added owner row, click the Delete button at the end of the row. The system deletes the row immediately.
To delete a saved owner of the current step in the tracked issue, click the Mark for Deletion button on the user row. To remove the mark for deletion, click the Undo button.
When you are finished making changes, click the Save button. The system displays a message to confirm that your changes were saved.
