Maintaining Tracked Issue Communication
The Tracked Issue Communication Summary enables you to record a log of communication activities related to the tracked issue. You can enter remarks and journal entries, and you can enter notes about email messages and phone calls.
To access the component, navigate to the Tracked Issue Summary and click the Communication quick link.
The component is divided into four collapsible sections, each for a different type of communication.
The Remarks section contains rows of remarks about the tracked issue. You can view and enter information in the following fields:
The Journal section contains rows of journal entries about the tracked issue. You can view and enter information in the following fields:
The Email section contains rows of notes about email messages relevant to the tracked issue. You can view and enter information in the following fields:
The Phone section contains rows of notes about phone calls relevant to the tracked issue. You can view and enter information in the following fields:
To add a new communication entry, locate the section for the type of entry you want to add. Click in the blank row at the bottom of that section, and enter information in the new row as needed.
To delete a communication entry, select Delete from the end at the end of the row.
To change an existing entry, click in row and change information as needed.
When you are finished making changes, click the Save button. The system displays a message to confirm that your changes were saved.
